NESTUP Return & Refund Policy

Last updated: 13 October 2026

At NESTUP, customer satisfaction matters to us. We aim to provide quality products and a smooth shopping experience. If there is an issue with your order, please contact us so we can help.

1. Eligible Returns

You may request a return or replacement if:

• You receive a damaged or defective product.

• You receive an incorrect product or a product different from what you ordered.

• Your order has another verified issue that qualifies for a return or refund under applicable law.

Please contact us within 48 hours of delivery to report a damaged, defective, or incorrect item. This reporting period helps us investigate the issue promptly and does not limit any rights you may have under applicable law.

2. How to Request a Return or Replacement

To report an issue:

1. Contact our customer support using the contact details provided on our website.

2. Share your order number and a brief description of the issue.

3. Provide clear photos or a short video showing the damage, defect, or incorrect item, where applicable.

4. Wait for our support team to review your request and explain the next steps.

Please do not send a product back before receiving return instructions from our team.

3. Return Conditions

Where applicable, products should be returned with their original packaging, accessories, and included components. We may request reasonable evidence to verify the reported issue.

Requests will be reviewed individually. Products damaged through misuse, unauthorised modification, or normal wear and tear may not qualify for a voluntary return or replacement, subject to applicable consumer protection laws and product warranties.

4. Refunds

Once an approved return or product issue has been reviewed, we will inform you of the available resolution, which may include a replacement, refund, or another remedy as applicable.

Approved refunds will generally be issued to the original payment method. For Cash on Delivery orders, we may request bank or other payment details needed to process the refund securely.

Processing and crediting times may vary depending on the payment provider or bank. We will communicate the applicable process when your refund is approved.

5. Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed, dispatched, or handed over for delivery. Your rights under applicable law remain unaffected.

6. Exchanges and Replacements

Replacements depend on product availability and verification of the reported issue. If a replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.

7. Return Shipping Costs

If an item is confirmed to be damaged, defective, or incorrectly supplied, NESTUP will communicate the appropriate return or resolution arrangements in accordance with applicable law.

For other return requests, any applicable shipping costs and conditions will be communicated before the return is arranged.

8. Contact Us

For return, replacement, cancellation, or refund assistance, please contact NESTUP through the customer support details listed on our website. Include your order number so we can assist you efficiently.

NESTUP reserves the right to review return and refund requests fairly and consistently, without excluding any rights available to customers under applicable law.