NESTUP Shipping Policy

Last updated: 13 October 2026

At NESTUP, we aim to make order delivery clear and convenient. This policy explains how orders are processed, shipped, and tracked.

1. Order Processing

Orders are processed after the order details and payment or Cash on Delivery information have been received and verified, where applicable.

Processing times may vary depending on product availability, supplier handling, weekends, holidays, and operational conditions.

2. Delivery Estimates

Delivery times depend on the destination, courier service, product availability, and other circumstances.

Any delivery estimate shown on a product page or at checkout is indicative, not a guaranteed delivery date. If a significant delay becomes known, we will make reasonable efforts to communicate relevant updates.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed on the website or at checkout before the order is completed. Any free-shipping offer will be subject to the conditions stated with that offer.

4. Order Tracking

Where tracking is available, tracking details will be shared through the contact information provided with the order. Tracking updates may take time to appear after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Additional delivery attempts, delays, or return-to-origin situations may occur if the address is incomplete, the customer is unavailable, or the courier cannot complete delivery.

6. Cash on Delivery

Cash on Delivery may be available only for eligible products, locations, and orders. Please keep the payable amount ready when the order arrives.

7. Damaged, Incorrect, or Missing Items

Please contact NESTUP promptly if your order arrives damaged, contains an incorrect item, or appears incomplete. Include your order number and clear photos or video where appropriate so we can review the issue.

8. Delays and Delivery Issues

Delivery may be affected by weather, courier disruptions, public holidays, supplier delays, or other events outside our reasonable control. We will assist with available tracking and delivery information.

9. Contact

For shipping questions, contact us through the customer-support details published on our website.

Important: Actual processing times, delivery estimates, shipping charges, and service coverage should be confirmed against the arrangements available for each product before publishing this policy.